What is Guest’s Senses

Guest Sense is one of the most important matters to all F&B Service holders. When a Guest Enter in your hotel or Restaurant then he/she always expect some things and Look for Special things According to his/her mind. He/she may expect a Special Service, Good smell Of the Environment and Food, A Smart Waiter and obviously a Delicious Food.

 

There are some important things that Guest always done when he/she came in your Restaurant.

1.      Observation

2.      Taste

3.      Smell

4.      Feeling

5.      Hearing

6.      Value for Money

Now I want to talk something about 6 important point of guest Senses.

 

  1. Observation :  When a Guest enter a hotel or in a Restaurant then he/ she try to observe you, your restaurant, restaurant’s Environment etc.
  2. Taste: Guest always wants to get a delicious Food from Restaurant. If you food’s taste enough then okay but if not then I think the Guest never try to come here in your restaurant again. So, be sure about your Food Taste.
  3. Smell: Smell Is the Heart of any Food. So Guest also wants a Good Smell with Good Taste of your Food.
  4. Feeling: A good environment can change your mind. Guests are tried to feel some Good things and special something around him/her self. He wants to feel a nice atmosphere. So, make nice and happier atmosphere of your Service Aria or Restaurant for better felling of your Guest.
  5. Hearing:  Guests never tell you one thing frequently or calling you. So must have a good hearing power to listen guest’s order, his/her comments etc. If you have not good hearing power then guest may Angry to you.
  6. Value For money:  money has a great value to all. Guest came in your Restaurant to having Food by money so his/her money has a Great value to him/her. Guest never wants wastage of money. So, you must have served a good Food to Guest so that guest can satisfy to have your Food. Then Guest will tell about Good Food not about his/her money.

According to myself, Every F&B Service Holder has to keep in his/her mind that guest is always right. Never try to argument with guest in any matter.

Author: Ahmed

This blog is written by Health, Healthy Food, Weight Loss, Nutrition, Hotel and Restaurant experts. We would be really happy, if Health and Food Blog can help Health and Food Blog’s Visitors.

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2 Comments

  1. F&B it is a good job in the world. I like and love the Job Because i am a Service holder Of F&B.

  2. Hello, I appreciate that if hotel & restaurant was clean then guest choose it. they want to stay there.

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